Work is going Google.
Manufacturing in the Cloud with Google Apps and Smartsheet
Tuesday, April 27, 2010
Tom Hippensteel is the Vice President for LiquidConcrete, a medium-sized Seattle-based manufacturer of high-performance concrete coatings and flooring systems for industrial and transportation markets. LiquidConcrete relies on Google Apps for email, calendar, and document collaboration, and on Smartsheet, an integrated app from the
Google Apps Marketplace
, for online project management, general work management, and team collaboration.
Smartsheet's integration with Google Apps enables businesses to transform the work they routinely track in spreadsheets into a complete solution for managing business operations. Smartsheet currently offers three versions in the Google Apps Marketplace:
online project management
sales pipeline management
Below, Tom explains a bit about LiquidConcrete and the steps they took to get the entire business – from the front office to the warehouse – to operate in the cloud.
To learn more about LiquidConcrete's success with Google Apps and Smartsheet, please
join us for a webinar
on Tuesday, May 11 at 11:00 a.m. PDT.
We win business because we have great products, and because we run a lean operation that differentiates on quick turnaround of custom jobs with high levels of customer service. Everything about our operation is focused on efficiency, so we’re always looking for software solutions that fit that model. We’ve had successes and setbacks in getting our operations into the cloud in a way that works for all of our employees. We needed tools that "just work the way that we work."
We use Quickbooks for accounting and have had great success with Google Apps for email and calendar, but had trouble finding a tool that combined the ease of use, power and flexibility we needed to manage the rest of our operations. We tried various CRM, ERP and manufacturing solutions but they made us work in a certain way and were difficult to use – people just went back to how they were doing it before.
Then we found Smartsheet, a cloud-based project management tool. It was already integrated with Google Apps, and as we began deploying it more broadly, made Google Docs much more useful. Smartsheet and Google Apps are the only tools that have been readily adopted across our whole company, all the way out to the guys on the warehouse floor.
Here’s how we use them:
Project & task management
We started tracking various projects and shared task lists in Smartsheet. User adoption was not a problem and the ability to launch Smartsheet from Gmail (the first app we open every morning) might sound simple, but it was a big win. Most of us check into Smartsheet dozens of times per day and we all have it added to the first screen on our iPhones.
We then realized that Smartsheet and Gmail could help with our order entry and shipping process. It was easy to set up and quickly adopted by reps on the phones with customers as well as people in the factory and at the warehouse. Here's our new streamlined process:
1. New orders are entered in a Smartsheet with the packing slip attached to the order and special instructions added as discussion notes
2. The people at the warehouse are automatically notified by Smartsheet (via Gmail on their iPhone) that a new order needs to be shipped
3. They access Smartsheet from their email, download the packing slip and prep the order
4. Once the order is shipped, they fill out the "tracking number" field for that order in Smartsheet and change the dropdown status from "waiting" to "shipped"
5. The right people receive a Smartsheet notification that a new order has been shipped with the tracking number available
We also track raw and finished goods inventory in Smartsheet, giving salespeople instant access to the latest information online or via their iPhone.
We have recently started using Smartsheet to manage the sales pipeline. It's been great to have all of our client projects and potential leads tracked in one place with their relevant documents attached to their record. We have instant status updates, forecast amounts and recent call notes at our fingertips and use reminders to make sure follow up happens.
Specification document management
Since we are able to easily attach Google Docs to our Smartsheets, we decided to go forward with converting hundreds of specification documents into Google Docs. Google Docs gives us collaborative writing and review to get the specifications right, and Smartsheet organizes them conveniently right inside the project workflow. Accessing files directly from our sales, inventory and order processing sheets has been a big productivity win.
Smartsheet and Google Apps are changing the way our company communicates. Our CEO loves it because he gets an update on order status or a key customer in real time. Our reps love it because they can quickly pull up an order while on the phone with a customer and give an instant answer without waiting for someone at the warehouse to call them back. This saves us a tremendous amount of time.
The two keys for us are ease of use and the flexibility, and we've yet to come across a type of work that can't be managed in Smartsheet and Google Apps. We also love that it's a fraction of the cost of many of the other solutions we've looked at and we don't have to hire expensive consultants to customize it.
Bottom line is that we serve our customers better than bigger competitors because we're nimble and agile, and we feel the same way about Smartsheet and Google Apps.
Tom Hippensteel, VP, LiquidConcrete
Join Tom and the Smartsheet team for a
to learn more about this customer success story. This online discussion will include a question and answer session.
Improving operational efficiency with Google Apps and Smartsheet
Tuesday, May 11, 2010
11:00 a.m. PDT / 2:00 p.m. EDT / 6:00 p.m. GMT
You can watch it at work here:
To learn more about Smartsheet's experience selling their app in the Google Apps Marketplace, please read
their post on the Google Apps Developer Blog
. To learn even more about Smartsheet, check out their
Google Apps Marketplace listing
Posted by Chris Kelly, Google Apps Marketplace team
Android for Work
Android for Work Live
Android security tips
Armed Forces Day
Chomebox for Meetings
Chrome for Business
Chrome for Work
Chromebooks for Business
Chromebooks for Education
Chromebooks for Work
Chromebox for digital signage
Chromebox for meetings
Chromebox for signage
cloud computing gonegoogle
cloud computing gonegoogle Google Apps
cloud computing gonegoogle Google Apps google docs small business success story
cloud computing gonegoogle Google Apps google docs small business success story switch
Cloud Platform Live
data processing amendment
Digital Learning Day
Drive for Education
earth and maps
Education on Air
Global Partner Summit
Google App Engine
Google Apps Blog
Google Apps for Business
Google Apps for Education
Google Apps for Government
Google Apps for Work
Google Apps Marketplace
Google Apps Reseller
Google Apps Script
Google Apps Vault
Google Calendar app
Google Certified Teachers
Google Cloud Datastore
Google Cloud DNS
Google Cloud Platform
google cloud storage
Google Cloud Vision API
google commerce search
Google Compute Engine
Google Drive for Work
Google Earth Engine
Google Earth Enterprise
Google Earth Images
Google Earth Pro
Google Email Security and Archiving
Google Enterprise Search
Google for Education
Google for Education Partner Program
Google for Education Training Center
Google for Entrepreneurs
Google for Work
Google for Work and Google for Education Partner Program
Google for Work partner program
Google Maps API
Google Maps APIs
Google Maps Coordinate
Google Maps Engine
Google Maps Engine Pro
Google Maps Engine public data program
Google Maps for Business
Google Maps for Work
Google Maps Gallery
Google Maps Tracks API
Google Message Continuity
google message security
Google My Maps
Google My Maps Pro
Google Places API
google play for education
Google Prediction API
Google Research tool
Google Science Fair
Google Search Appliance
Google Security Key
Google Site Search
Google Smart Lock
Google Storage for Developers
GSA for Commerce
Hangout on Air
Hangouts on Air
hints and tips
Inbox by Gmail
Mapping a better world
model contract clauses
Niagara International Transportation Technology Coalition
Safer Internet Day
Small Business Week
spam and security trends
Transport and Logistics
University of Calgary
Veteran Owned Businesses
Veterans Day 2013
Veterans Day 2014
women in tech
Women's History Month
Adobe Community Help and Google Site Search: Makin...
Update to Google Maps in Canada
Manufacturing in the Cloud with Google Apps and Sm...
Webinar: Extending Google Apps with the Google App...
Google Apps Marketplace highlights – 4/21/2010
Google Apps and the cloud: Maximum economies of sc...
Reinventing classroom geography with Google Earth ...
Site Search Themes for out-of-the-box customizatio...
Google Apps and the cloud: Improved reliability an...
Q1'10 spam & virus trends from Postini
Laying the foundation for a new Google Docs
Google Apps and the cloud: Faster access to innova...
Go Mobile with Google Site Search
State Library of Kansas in Topeka goes Google
Collaborative mapping for major disasters
Dito's Journey as a Google Apps Reseller: screamin...
Beyond email: simple ways to get more out of Googl...
Subscribe by email
Google Cloud Platform
Official Google Blog
Public Policy Blog
Lat Long Blog
Ads Developer Blog
Android Developers Blog