Work is going Google.
The City of Wooster Goes Google for scalability, reliability & usability
Monday, August 9, 2010
Following up on our recent announcement of Google Apps for Government, a new edition of Google Apps for our government customers, we invited Jim Dodd, Information Systems Manager for the City of Wooster, Ohio, to share Wooster’s story. Jim is a Northeast Ohio native who joined the city’s Information Technology Division in 2006 and has been an active I.T. professional since 1995.
is a cozy community of approximately 26,000 people nestled in the center of Wayne County, home to some of the finest farmland in the state. If you draw a line from Columbus to Cleveland, Wooster is located close to the middle. “Multi-faceted” is an apt description of Wooster. It's a small town where people know their neighbors, and still greet strangers passing by on the sidewalk. The presence of The College of Wooster brings cultural opportunities -- like the Ohio Light Opera and Wooster Symphony Orchestra -- that a town of Wooster's size might not ordinarily possess. Wooster is blessed with a diverse economy that features notable manufacturing, education, transportation, technology, and healthcare companies.
The current administration of the city government stresses the imperative of maintaining the high level of services our citizens enjoy, while using current resource levels more effectively. Google Apps has provided us with the rare opportunity to expand the communications tools available to city government personnel without requiring major new funding and infrastructure.
Scalability, reliability, and usability are the reasons the City of Wooster switched to Google Apps. Google has built a dispersed, secure infrastructure that offers a level of availability and a scale of resources that we could never begin to match internally. For example, offering 25 gigabytes of email storage per user was never a realistic option for us. Integration of Google's search technology into Google Apps creates great efficiencies in data retrieval. And to top it all off, all of this is accessible from any device with a web browser, wherever city employees' jobs may take them.
Wooster switched to Google Apps from Microsoft Exchange in September 2009. We started with a ten-user pilot in June 2009, and then made the switch for all 207 city employees. For the first six months, we focused on acclimating our staff to using the web browser as their primary tool for messaging and calendar, as well as raising awareness of the different features available in those two components. Reactions to the changes ran the gamut: some enthusiastically embraced the new platform and immediately began exploring its potential; others didn't have a strong opinion as long as they could read their email; and some preferred the old messaging system. Recently, we introduced the option of using Microsoft Outlook (with Google Apps Sync) instead of a web browser for those few people who absolutely prefer Outlook. Chat was a new addition to our communication tools and was instantly embraced by our personnel as a means of communication.
Starting in January 2010, we began a concerted effort to expose our staff to the features of Google Docs, Groups, and Sites. For instance, our Parks and Recreation department uses Google Docs to share rosters and schedules with coaches and players involved in city sports leagues, providing for streamlined updates and easy access for both staff and participants. Our training coordinator offers on-site as well as classroom sessions exploring the features of Google Apps. We've also been sending out short "Didja Know" communications several times a month to highlight new or particularly useful features.
Several city departments have begun experimenting with Google Sites to create websites that will be linked to as part of our intranet. The Police Department created an extensive website that even features various training videos, which will be shared and included in the city's official website. The Information Technology Department uses a Google Site as a technical reference wiki, compiling How-Tos, troubleshooting, notes, and other relevant information on the City's computing systems.
Earlier this year, Wooster became a trusted tester for
Google Apps for Government
. Having an edition for the use of only government customers provides us with added assurance that the data used in serving our citizens is well-protected. Google Apps receiving
certification demonstrates Google's commitment to maintaining top-of-the-line data safeguards. For the City of Wooster, Google Apps for Government is a welcome enhancement to an already compelling product that adds increased value to our efforts to serve the citizens of our fair city.
Posted by Dan Israel, Google Apps for Government team
Android for Work
Android for Work Live
Armed Forces Day
Chomebox for Meetings
Chrome for Business
Chrome for Work
Chromebooks for Business
Chromebooks for Education
Chromebooks for Work
Chromebox for digital signage
Chromebox for meetings
Chromebox for signage
cloud computing gonegoogle
cloud computing gonegoogle Google Apps
cloud computing gonegoogle Google Apps google docs small business success story
cloud computing gonegoogle Google Apps google docs small business success story switch
Cloud Platform Live
data processing amendment
Digital Learning Day
Drive for Education
earth and maps
Education on Air
Global Partner Summit
Google App Engine
Google Apps Blog
Google Apps for Business
Google Apps for Education
Google Apps for Government
Google Apps for Work
Google Apps Marketplace
Google Apps Reseller
Google Apps Script
Google Apps Vault
Google Calendar app
Google Certified Teachers
Google Cloud Datastore
Google Cloud DNS
Google Cloud Platform
google cloud storage
google commerce search
Google Compute Engine
Google Drive for Work
Google Earth Engine
Google Earth Enterprise
Google Earth Images
Google Earth Pro
Google Email Security and Archiving
Google Enterprise Search
Google for Education
Google for Education Partner Program
Google for Education Training Center
Google for Entrepreneurs
Google for Work
Google for Work and Google for Education Partner Program
Google for Work partner program
Google Maps API
Google Maps APIs
Google Maps Coordinate
Google Maps Engine
Google Maps Engine Pro
Google Maps Engine public data program
Google Maps for Business
Google Maps for Work
Google Maps Gallery
Google Maps Tracks API
Google Message Continuity
google message security
Google My Maps
Google My Maps Pro
Google Places API
google play for education
Google Prediction API
Google Research tool
Google Science Fair
Google Search Appliance
Google Security Key
Google Site Search
Google Smart Lock
Google Storage for Developers
GSA for Commerce
Hangout on Air
Hangouts on Air
hints and tips
Inbox by Gmail
Mapping a better world
model contract clauses
Niagara International Transportation Technology Coalition
Safer Internet Day
Small Business Week
spam and security trends
Transport and Logistics
University of Calgary
Veteran Owned Businesses
Veterans Day 2013
Veterans Day 2014
women in tech
Women's History Month
Email overload? Try Priority Inbox
Box.net goes Google: platform integration and real...
Going Google across the 50 States: Bowery Lane Bic...
Work better across time zones with Google Calendar...
JibJab helps visitors find their online funny bone...
Go-Go (Gmail contextual) Gadgets - get more done r...
Building your web presence with Google Sites and G...
Going Google across the 50 States: Google Apps eli...
Going Google across the 50 States: Google Apps “ju...
Chains to trains: BART provides bike-friendly dire...
New features in Google Docs and Google Sites
City of Westerville, Ohio has Gone Google
Search across your docs, sites and email with the ...
Going Google across the 50 States: Oregon-based ic...
Google Earth Enterprise 4.0 now available
Toyota Europe uses Google Maps API Premier to powe...
HÔM Real Estate Group - Why we switched to Google ...
Going Google made easier with better IMAP and PST ...
App Tuesday: nine new apps announced for the Apps ...
Security First: Google at the CompTIA Breakaway 20...
The City of Wooster Goes Google for scalability, r...
Freedom in Forms: Allow people to edit their subm...
Seventh U.S. state is fourth to head to the cloud
Bergelectric on evaluating Microsoft BPOS-S and ch...
Introducing the Google Small Business Blog
LA’s move to Google Apps continues apace
Update on Wave for Google Apps
New imagery for Google Earth Pro
Upgrade your users’ knowledge with Google Apps Tip...
Roberto Cavalli fashions Google Apps
Subscribe by email
Google Cloud Platform
Official Google Blog
Public Policy Blog
Lat Long Blog
Ads Developer Blog
Android Developers Blog