Work is going Google.
City of Westerville, Ohio has Gone Google
Thursday, August 19, 2010
We are pleased to welcome guest bloggers Todd Jackson, Director of Information Services and CIO, and Bryan Mundy, Network Operations Manager, for the City of Westerville, Ohio – a city that has recently Gone Google. Westerville is nationally recognized as one of "America's Best Places to Live" by Money Magazine. The city features over 46 parks, a community recreation center, and 26 miles of leisure paths for residents, visitors, and businesses. Now one of America's best places to live has an email system to match – Google Apps. Mundy and Jackson use
to support nearly 500 users. Westerville has also invested in fiber infrastructure (52 linear miles) as well as a community data center/carrier neutral hotel that will serve as a launch pad for local businesses and community partners who need access to cloud-based technology to grow.
Please join Todd & Bryan for a live webcast on Tuesday, August 24, 2010 at 2:00 p.m. EDT / 11:00 a.m. PDT / 6:00 p.m. GMT.
City of Westerville
has a workforce of about 500 people who rely heavily on email. For many users, email is mission-critical. Police officers, for example, need to send reports by email 24 hours a day. Until recently, we relied on Novell GroupWise, and despite the fact that we were on the latest version, we were suffering constant outages. At last count, we had over 100 known issues, and it was taking its toll. As an IT team, we worked late nights and holidays. We were chasing issues versus adding value.
Adding to the challenge, we were having trouble scaling email. Users were unhappy because they couldn't effectively store important email due to limited inbox quotas.
We also have users on Windows, Mac and Linux – and we want to support them all equally well. Besides reducing IT complexity (and allowing us to have holidays off), we wanted to drive innovation by providing services like document sharing, mobile access, SMS functionality, and the ability for our users to build their own intranet sites. Finally, by freeing up our time from minding servers, we could dedicate time and resources to new projects and drive innovation within the community.
When we decided that GroupWise was no longer feasible for our city, we conducted a comprehensive evaluation that included the top hosted solutions, including Microsoft's hosted BPOS. We came away impressed with Google Apps' value and features. Google's solution was platform-agnostic, so we could easily support users on a variety of platforms. It was also less costly and came with capabilities like document sharing and Google Sites for building intranets. We felt that we could accomplish more with
for less money.
Our migration of all city departments – which included bringing over every single email, as well as calendar events and contacts – took just six weeks. We didn't lose data and we never had a major issue.
Our move into the cloud has freed IT staff time to focus on projects that provide more value to the city, departments, and the residents. We now have time to invest in new IT initiatives to help us grow our economic base. For example, we are working to build a newly-approved
community data center
– or 'community cloud' as we call it – which will provide access to services for small and medium business owners that typically only larger corporations enjoy. As far as we know, it is the first community data center in the country.
Today, IT makes jokes internally about how hard we work to "release new features." With Google Apps, we've received a constant stream of innovations that our users love and has allowed us to finally enjoy late nights at home.
Posted by Dan Israel, Google Apps for Government team
Android for Work
Android for Work Live
Armed Forces Day
Chomebox for Meetings
Chrome for Business
Chrome for Work
Chromebooks for Business
Chromebooks for Education
Chromebooks for Work
Chromebox for digital signage
Chromebox for meetings
Chromebox for signage
cloud computing gonegoogle
cloud computing gonegoogle Google Apps
cloud computing gonegoogle Google Apps google docs small business success story
cloud computing gonegoogle Google Apps google docs small business success story switch
Cloud Platform Live
data processing amendment
Digital Learning Day
Drive for Education
earth and maps
Education on Air
Global Partner Summit
Google App Engine
Google Apps Blog
Google Apps for Business
Google Apps for Education
Google Apps for Government
Google Apps for Work
Google Apps Marketplace
Google Apps Reseller
Google Apps Script
Google Apps Vault
Google Calendar app
Google Certified Teachers
Google Cloud Datastore
Google Cloud DNS
Google Cloud Platform
google cloud storage
google commerce search
Google Compute Engine
Google Drive for Work
Google Earth Engine
Google Earth Enterprise
Google Earth Images
Google Earth Pro
Google Email Security and Archiving
Google Enterprise Search
Google for Education
Google for Education Partner Program
Google for Education Training Center
Google for Entrepreneurs
Google for Work
Google for Work and Google for Education Partner Program
Google for Work partner program
Google Maps API
Google Maps APIs
Google Maps Coordinate
Google Maps Engine
Google Maps Engine Pro
Google Maps Engine public data program
Google Maps for Business
Google Maps for Work
Google Maps Gallery
Google Maps Tracks API
Google Message Continuity
google message security
Google My Maps
Google My Maps Pro
Google Places API
google play for education
Google Prediction API
Google Research tool
Google Science Fair
Google Search Appliance
Google Security Key
Google Site Search
Google Smart Lock
Google Storage for Developers
GSA for Commerce
Hangout on Air
Hangouts on Air
hints and tips
Inbox by Gmail
Mapping a better world
model contract clauses
Niagara International Transportation Technology Coalition
Safer Internet Day
Small Business Week
spam and security trends
Transport and Logistics
University of Calgary
Veteran Owned Businesses
Veterans Day 2013
Veterans Day 2014
women in tech
Women's History Month
Email overload? Try Priority Inbox
Box.net goes Google: platform integration and real...
Going Google across the 50 States: Bowery Lane Bic...
Work better across time zones with Google Calendar...
JibJab helps visitors find their online funny bone...
Go-Go (Gmail contextual) Gadgets - get more done r...
Building your web presence with Google Sites and G...
Going Google across the 50 States: Google Apps eli...
Going Google across the 50 States: Google Apps “ju...
Chains to trains: BART provides bike-friendly dire...
New features in Google Docs and Google Sites
City of Westerville, Ohio has Gone Google
Search across your docs, sites and email with the ...
Going Google across the 50 States: Oregon-based ic...
Google Earth Enterprise 4.0 now available
Toyota Europe uses Google Maps API Premier to powe...
HÔM Real Estate Group - Why we switched to Google ...
Going Google made easier with better IMAP and PST ...
App Tuesday: nine new apps announced for the Apps ...
Security First: Google at the CompTIA Breakaway 20...
The City of Wooster Goes Google for scalability, r...
Freedom in Forms: Allow people to edit their subm...
Seventh U.S. state is fourth to head to the cloud
Bergelectric on evaluating Microsoft BPOS-S and ch...
Introducing the Google Small Business Blog
LA’s move to Google Apps continues apace
Update on Wave for Google Apps
New imagery for Google Earth Pro
Upgrade your users’ knowledge with Google Apps Tip...
Roberto Cavalli fashions Google Apps
Subscribe by email
Google Cloud Platform
Official Google Blog
Public Policy Blog
Lat Long Blog
Ads Developer Blog
Android Developers Blog